Making Your Customer Service Experience Soar
Specializing in the solutions you need for your company today. We do not just want to help your business — we want to have a positive impact on your bottom line.
It is All About the People
Specializing in outsourced telemarketing, B2B and B2C outbound marketing, and inbound customer service and sales, Contact Center USA provides world-class customer service with our emphasis on quality, training, integrity, and service.
Our agents are located right here in the United States and are not only trained to become experts in your customers' needs and your brand, but they already have an understanding of your customers' cultures and needs.
Our Core Values
These principles define who we are and how we serve every client, every day.
Integrity
Moral principles and ethics guide every personal and business interaction we have.
Trust
We believe in truthfulness and always exceeding the results we promise to our clients.
Security
Client confidentiality and safe data protection are at the core of everything we do.
Customer Service
A daily commitment to providing improved service to every customer, every time.
Innovation
Continuously evolving our technology and processes to stay ahead of industry demands.
Adaptability
Flexible solutions that adjust to seasonal demand and business fluctuations seamlessly.
Experience
Over 30 years serving some of the largest and most complex organizations worldwide.
Caring Culture
We invest in our people because employee quality directly drives client satisfaction.
Our Journey
Company Founded
Founded by experienced professionals who knew the customer service industry needed to be improved.
National Expansion
Expanded operations across the United States, serving clients in telecommunications, financial services, and retail.
Omnichannel Launch
Launched full omnichannel support — phone, email, live chat, and social media under one roof.
AI Integration
Integrated AI-powered chatbots and automation tools to complement our human agents.
500+ Employees
Grew to over 500 US-based employees serving clients worldwide across every major industry.
Enterprise-Grade Infrastructure
Our technical infrastructure is built for reliability, security, and scalability to serve the most demanding enterprise clients.
- Complete N+1 redundancy systems
- Multiple IPLC and MPL connections
- Private virtual networks with encryption
- Redundant 100 Mbps fiber optic backup lines
- Dual redundant data centers
- SOC 2, HIPAA, and PCI DSS compliance
Ready to Get to Know Our Team?
Contact us today for a free consultation. Let us do business together and make a positive impact on your bottom line.
Get in Touch