Professional Call Center Solutions for the Automotive Industry
From dealer BDC support to OEM customer care, we help automotive businesses deliver exceptional experiences at every stage of the ownership journey.
What Sets Us Apart
Our automotive call center combines deep industry knowledge with advanced technology to support dealerships, manufacturers, and aftermarket companies. Whether you need roadside assistance dispatch, recall management, warranty claims processing, or full BDC services, our trained agents represent your brand with the expertise your customers expect.
Key Capabilities
Explore the comprehensive features that power our automotive call center services solutions.
Dealer Support & BDC Services
Full-service business development center support that handles inbound sales inquiries, appointment scheduling, service reminders, and lead follow-up to keep your showroom floor busy and your service bays full.
OEM Customer Care Programs
White-label customer care programs for automotive manufacturers that maintain brand standards, handle owner inquiries, and deliver consistent experiences across every touchpoint in the ownership lifecycle.
Recall Management & Notifications
Proactive recall outreach campaigns that contact affected vehicle owners, schedule service appointments, and track completion rates to help you meet NHTSA compliance requirements efficiently.
Warranty Claims Processing
Trained agents who understand warranty coverage, process claims accurately, and guide customers through the resolution process — reducing disputes and improving customer satisfaction scores.
Roadside Assistance Dispatch
24/7 roadside assistance call handling with GPS-enabled dispatch, real-time ETA updates, and seamless coordination between drivers, service providers, and your internal teams.
Service Appointment Scheduling
Integrated scheduling solutions that sync with your DMS to book service appointments, send automated reminders, and optimize bay utilization across single or multi-location dealerships.
Contact Center USA manages our BDC across 12 dealerships. Appointment rates are up 35% and our CSI scores have never been higher. They understand the automotive business inside and out.
Frequently Asked Questions
Related Services
Ready to Get Started?
Contact us today for a free consultation. Let us show you how we can transform your customer experience.